When the Algorithm Serves the Wrong Customer - WorkersCompensation.com
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The article examines how workers' compensation technology systems may optimize for metrics like processing speed and cost savings while failing to serve injured workers' actual needs for appropriate treatment and return-to-work support. It discusses how misaligned incentives between employers, administrators, vendors and injured workers can result in systems that report success by narrow measures while workers experience delays and inadequate outcomes.
Key Points
 ###### Dollars & Sense _In workers’ compensation, the organization purchasing the technology, the employer funding the losses and the injured worker experiencing the outcome may have very different definitions of success._ Consider what happens when an employer reviews a quarterly performance report from i…
This article was originally published by WorkersCompensation.com.
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