Report identifies reforms needed in wheelchair services
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A UK Ombudsman report identifies systemic failures in wheelchair services, including long delays and unsuitable equipment that affect disabled people's ability to work and live independently. The report recommends strengthening national oversight and measuring service quality by outcomes rather than waiting times, noting that proper wheelchair provision is an investment in enabling disabled adults to work and reduce inequalities.
Key Points
There has been a significant increase in complaints to the Ombudsman about wheelchair services, rising from just eight in 2020 to 2021 to 110 in 2025 to 2026. An investigation into wheelchair services, found that people were experiencing poor service, long delays, and poor communication. In one case bought to light by the Public Services Ombudsman ’s report, one child was left waiting 90 weeks for…
This article was originally published by Disability Rights UK.
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